🛡️ Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2025
Information We Collect
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, and address for booking purposes
- Booking Details: Event date, castle selection, payment preferences, and special requirements
- Website Usage: Information about how you use our website (cookies and analytics)
- Communication Records: Emails, phone calls, and messages exchanged with us
How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your bouncy castle bookings
- To communicate with you about your booking, delivery, and collection
- To provide customer support and respond to your inquiries
- To send you important safety information and hire agreements
- To process payments and manage financial transactions
- To improve our services and website functionality
- To comply with legal obligations and insurance requirements
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us deliver our services (delivery drivers, payment processors)
- Legal Requirements: When required by law or to protect our rights and safety
- Insurance Purposes: With our insurance provider when necessary for claims or coverage
- Safety Emergencies: In emergency situations where safety information is required
Data Security
We implement appropriate security measures to protect your personal information:
- Secure website hosting with SSL encryption
- Limited access to personal information on a need-to-know basis
- Regular security updates and monitoring
- Secure storage of physical and digital records
- Staff training on data protection and privacy
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your personal information
Cookies and Website Analytics
Our website uses cookies and analytics to improve your experience:
- Essential Cookies: Required for website functionality and booking forms
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Third-party Services: We use Google Analytics for website performance monitoring and Vercel for hosting analytics
You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill bookings
- Comply with legal and insurance requirements
- Resolve disputes and enforce agreements
- Improve our services and customer experience
Booking records are typically retained for 7 years for legal and insurance purposes. Marketing communications can be unsubscribed from at any time.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Email: info@bouncy-castle-hire.com
Phone: 07835 094187
Address: Edwinstowe, UK
We will respond to your privacy-related inquiries within 30 days.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.